Snooze Vendors – Shipping & Delivery Information

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At Snooze Vendors, we understand that your bed, mattress or bedroom furniture is an important purchase. We aim to make delivery as straightforward as possible and provide clear information about where our standard delivery service applies.

1. Free Doorstep Delivery

We offer FREE doorstep delivery to eligible mainland UK postcodes.

Our standard delivery service is a doorstep delivery service, meaning your order will be delivered to the delivery address provided at checkout and placed at the accessible doorstep or entrance of the property.

Please ensure that someone is available to receive the delivery and that the delivery address is suitable for receiving large furniture items.

Please note: Free delivery does not necessarily include carrying goods upstairs, placing items in a particular room, unpacking, assembly or removal of existing furniture or packaging unless this has been specifically agreed with us in advance.

2. Areas With Additional Delivery Charges

Some UK postcode areas are outside our standard free delivery zone and may incur an additional delivery charge.

Additional delivery charges may apply to orders being delivered to the following postcode areas:

AB, BN, CA, DD, DG, EH, FK, G, IP, KA, IV, KY, KW, LL, NR, PA, PH, PO, DT, CT, PL, EX, TR, TQ, CO

The exact additional charge can vary depending on the delivery location, size and weight of the order and the delivery requirements.

Please contact us before placing your order

If your postcode falls within one of the areas listed above, we strongly recommend contacting our Customer Services Team before placing your order so that we can confirm the applicable delivery charge and estimated delivery timeframe.

Where an additional delivery charge applies, we will advise you of the cost before proceeding with the delivery.

3. Coastal, Remote and Hard-to-Reach Areas

Some coastal, rural or remote areas may require additional delivery arrangements.

Certain locations may therefore incur:

  • An additional delivery charge
  • A longer delivery timeframe
  • Special delivery arrangements

The postcode list above is not exhaustive, and further coastal, remote or difficult-to-access areas may also attract additional charges or delivery time.

If you are unsure whether your address is within our standard delivery area, please contact us before placing your order.

4. Offshore Islands and UK Isles

We do not provide our standard FREE delivery service to offshore islands or UK isles.

Delivery to an island or offshore location may be possible through an alternative delivery arrangement, subject to availability and additional charges.

Please contact us with your full postcode before placing your order so that we can confirm whether delivery is available and provide the applicable delivery cost.

5. Delivery Address

Orders will be delivered only to the delivery address recorded at the time of purchase.

For security and payment-protection reasons, we are unable to change the delivery address after an order has been placed where doing so would conflict with the requirements or policies of our payment service providers.

Please carefully check your:

  • House/building number
  • Street name
  • Town/city
  • Postcode
  • Contact telephone number

before completing your order.

If you believe you have entered an incorrect delivery address, please contact us immediately. We will advise whether anything can be done, but we cannot guarantee that an address change will be possible.

6. Delivery Times

Our products include bespoke and made-to-order beds, mattresses and bedroom furniture, so delivery times can vary depending on the product, specification, manufacturing requirements and availability.

The estimated delivery timeframe provided at the time of purchase is an estimate rather than a guaranteed delivery date unless we have expressly confirmed otherwise in writing.

Delivery to remote, coastal, offshore or non-standard areas may take longer than standard mainland deliveries.

We will provide delivery information and updates where available.

7. Receiving Your Delivery

Before accepting delivery, please ensure that the delivery location is accessible for the size of the goods ordered.

For large items such as beds, mattresses, headboards and bedroom furniture, please consider:

  • Narrow entrances
  • Hallways
  • Staircases
  • Lift access
  • Door widths
  • Parking restrictions
  • Access roads
  • Low bridges or other vehicle restrictions

Our standard service is doorstep delivery and does not automatically include moving the goods into the property.

If you have specific access requirements, please contact us before placing your order so that we can discuss whether an alternative delivery service is available.

8. Delivery Inspection

We recommend checking your goods carefully when they arrive.

If your goods appear damaged, please notify the delivery team where possible and contact Snooze Vendors as soon as reasonably practicable.

Please take photographs of:

  • The packaging
  • Any visible damage
  • The product
  • Any relevant delivery labels

Photographs can help us investigate and resolve delivery-related issues as quickly as possible.

For information about faulty, damaged or incorrect goods, please refer to our Returns & Refund Policy.

9. Missed Deliveries

If nobody is available to receive the delivery, or if delivery cannot be completed because the address or access is unsuitable, additional delivery or re-delivery charges may apply.

Where possible, we will work with you and the delivery company to arrange a suitable alternative delivery date.

Please make sure the contact details provided with your order are accurate and that you are available to receive the delivery when requested.

10. Delivery Charges

Where a delivery surcharge applies, we will inform you of the applicable charge before delivery is arranged.

Additional charges may be required for:

  • Remote locations
  • Coastal areas
  • Offshore islands and UK isles
  • Restricted-access locations
  • Non-standard delivery requirements
  • Re-delivery following a failed delivery attempt

Any applicable charges will depend on the location and delivery requirements of your order.

11. Important Delivery Information

By placing an order with Snooze Vendors, you acknowledge that:

  • Free delivery applies only to eligible delivery postcodes.
  • Certain postcode areas attract an additional delivery charge.
  • Some coastal and remote areas may require additional time and/or charges.
  • We do not offer standard free delivery to offshore islands and UK isles.
  • Our standard service is doorstep delivery.
  • Delivery does not automatically include assembly, room-of-choice delivery, unpacking or removal of packaging.
  • Goods will be delivered to the address recorded with the order.
  • Delivery address changes may not be possible after an order has been placed due to payment-service-provider requirements.
  • Bespoke and made-to-order products may have longer delivery times than standard stock items.

Contact Snooze Vendors

If you are unsure whether we deliver to your postcode, or if you would like to confirm a delivery charge before ordering, please contact our Customer Services Team.

Email: info@snoozevendors.co.uk
Telephone: 01924 682114
Opening Hours: Monday–Saturday, 10:00am–6:00pm

We strongly recommend contacting us before placing an order if your postcode falls within one of the surcharge areas or if you live in a coastal, remote or offshore location.

Snooze Vendors reserves the right to confirm delivery availability and any applicable delivery surcharge before an order is dispatched.